Return & Exchange Policy

At Khottaa Gallery, customer satisfaction is our priority. We accept returns and exchanges under the following conditions:

1. Product Defect: If the product is found to have a defect or manufacturing issue.
2. Product Mismatch: If the product received is significantly different from the images or description on our website.

Conditions for Return & Refund:

• The product must be unused, in its original packaging, and with all tags intact.
• Return requests must be initiated within 14 days of receiving the product.
• The refund will be processed in the same payment method used during purchase.

Shipping & Handling Fees:

• Delivery fees and transaction processing fees are non-refundable and will be deducted from the total refund amount.

How to Initiate a Return: Please contact our customer service team at support.khottagallery@gmail.com or call us at +20 123 456 7890.

Once your return request is approved, we’ll guide you through the return process.

Note: Returns or exchanges will not be accepted for products that show signs of misuse or damage caused by the customer.

Thank you for choosing Khottaa Gallery 🖤